REZA MAKWANDI

ICT SERVICE DESK SPECIALIST

Welcome, this is an online business card. Feel free to look around and don't hesitate to contact me if you need any additional information.

  • Reza Makwandi
  • June 19, 1986
  • Stockholm, Sollentuna
  • reza@makwandi.se
  • +46 702 720 473

Current employment

  • ICT Service Desk Specialist06/2016 - Present

    Fazer AB

    Administrating user accounts/access in different systems.

    Planning together with external vendors and implementing software upgrades on terminal servers.

    Being a part of migration projects where systems, users, servers and networks are moved to a different environment.

    Holding introductory/advanced SharePoint training sessions for internal users.

    Developed a Service Desk tool with PowerShell that automates and simplifies repetitive tasks.

    Being entrusted to manage the team by the acting manager when needed.

    Meticulously documenting in a case management system, Footprints.

Education

  • Systems Science2010 - 2012

    Linköping University

    Completed 89 credits towards a Bachelor’s Degree in Systems Science. Relevant Courses Included:

    IT project, an introduction2011-02-06

    Business Processes and IT2011-03-31

    Business Oriented IT Design2011-12-14

    Enterprise Systems2012-03-08

Hard skills

  • UML

  • PowerShell

  • SharePoint

  • HTML, CSS

  • OOP with C#

Soft skills

  • Social

  • Service minded

  • Creative

  • Devoted

  • Problem solver

Language

  • English

  • Swedish

  • Farsi

Download my resumé in PDF-format
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Contact

  • Address: Stockholm, Sollentuna

  • Email: reza@makwandi.se
  • Phone: +46 702 720 473
  • Website: www.makwandi.se

Let's keep in touch